Start with the connection outcome.

Data Connector support is provided by Loam. You can connect, import, test, and manage data at dataconnector.ai. For account-specific help, sign in to the Loam dashboard and use its feedback form so your request carries the right account context.

PostgreSQL connection test fails

• Confirm the hostname is public and its TLS certificate matches it.
• Confirm the database role has CONNECT, schema USAGE, and relation SELECT.
• Confirm your firewall permits the Data Connector regional service.
• Rotate the source password, update it in Data Connector, and test again.

Your MCP client cannot see a PostgreSQL source

• Confirm the connection is active and its schema policy includes the relation.
• Confirm your Data Connector workspace membership has not been removed or restricted.
• Reauthorize Data Connector in your MCP client if its authorization expired or was revoked.

Your MCP client cannot see imported data

• Confirm the CSV, Parquet, or SQLite import completed in the workspace authorized to your client.
• Ask the client to list tables again before querying the imported table.
• For a new attempt, return to Data Connector and import the file again.

Do not include passwords, connection strings, query results, or sensitive database contents in a support request.